FAQs

You can look our frequently asked question about our koi fish, our shipping method, or our payment.

If you have any question besides this FAQ, you can contact us.

 

IS IT SAFE TO SHIP LIVE FISH

Yes it is. we ship only healthy koi fish, also our transhipper were expert for more than 15 years for delivering fish.

HOW MUCH IS THE ACTUAL SHIPPING COST

It depends on how many koi fish we will deliver to you. Shipping cost will include weight of package.

HOW LONG MY KOI WILL ARRIVE SAFELY TO HOME.

It will be around 2-4 days. we have schedule to send koi fish. we have to follow nearest date for shipping to your country.

IS THERE ANY GUARANTEE IF MY FISH DIE ?

We have 24 hours guarantee even after the koi fish arrive on your home. There are also guarantee of Death on Arrival fish. The guarantee will contain money back or we will ship another koi fish, you can choose.